Refund policy

30-Day Money-Back Guarantee

We want every LilToyLabs gift to be a hit. If you're not happy with your order for any reason, you can return it within 30 days of delivery for a full refund of the item price.

How it works

  1. Contact us through our Contact page within 30 days of delivery, with your order number.
  2. We'll reply with the return address and instructions.
  3. Send the items back complete and in good condition. Return shipping for change-of-mind returns is paid by the customer.
  4. Once your return arrives, we'll refund the item price to your original payment method within 5-10 business days.

Damaged, faulty or wrong items

If anything arrives damaged, faulty or incorrect, contact us within 30 days of delivery with a photo. We'll send a replacement or a full refund, and you won't pay for return shipping.

Please note

  • Original shipping charges and gift wrap are not refundable.
  • If you return part of a Buy 2 or Buy 3, Get 1 Free bundle, your refund is based on the discounted price you actually paid.

Questions? Reach us anytime through our Contact page.